Terms of Service

Last updated: 6 June 2026  ·  Effective: 6 June 2026

Please read these Terms of Service ("Terms", "Agreement") carefully before accessing or using the Veylo platform ("Service", "Veylo"). These Terms constitute a legally binding agreement between you ("User", "you", "your") and the operator of Veylo ("Operator", "we", "us", "our"), governing your use of the Service available at veylo.tearfulsoft.space and any related applications or APIs.

1. Acceptance and Eligibility

1.1 Agreement to Terms

By accessing, registering for, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, policies, or rules that may be posted on the Service from time to time. If you do not agree to these Terms in their entirety, you must immediately discontinue all use of the Service.

1.2 Age Requirements

You must meet the following minimum age requirements to use the Service:

• United States: You must be at least 13 years of age, consistent with the Children's Online Privacy Protection Act (COPPA).
• European Union and European Economic Area (EEA): You must be at least 16 years of age, or such lower age as permitted by the laws of your EU/EEA member state, consistent with Article 8 of the General Data Protection Regulation (GDPR).
• United Kingdom: You must be at least 13 years of age in accordance with the UK GDPR and the Age Appropriate Design Code.
• All other jurisdictions: You must be at least 13 years of age or the minimum legal age to enter into binding contracts in your jurisdiction, whichever is greater.

By using the Service, you represent and warrant that you meet the applicable age requirement. We do not knowingly collect personal data from individuals below the applicable minimum age. If we discover that a user does not meet the applicable age requirement, we will promptly delete that user's account and associated data.

1.3 Capacity to Contract

By accepting these Terms, you represent that you have full legal capacity and authority to enter into this Agreement. If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and the term "you" shall refer to both you individually and that organisation.

1.4 Compliance with Local Laws

You are responsible for ensuring that your use of the Service complies with all laws and regulations applicable in your jurisdiction. The Service is not available in jurisdictions where its use would be prohibited by law.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Service" means the Veylo platform, including the web dashboard, Discord bot, APIs, and any related tools or services operated at veylo.tearfulsoft.space.
• "Operator" means the individual or entity operating Veylo.
• "User" means any individual who accesses or uses the Service, whether or not registered.
• "Account" means the registered account created by a User through Discord OAuth2 authentication.
• "License" means the non-exclusive, non-transferable right to use the Service granted upon successful payment verification.
• "Content" means any data, information, text, images, or other material submitted to, processed by, or displayed through the Service.
• "Roblox Credentials" means any Roblox Open Cloud API keys, tokens, or authentication credentials provided by the User to the Service.
• "Discord" means Discord Inc., whose services are integrated with Veylo for authentication and bot functionality.
• "Roblox" means Roblox Corporation, whose APIs and platform are used in connection with the Service.
• "Ko-fi" means Ko-fi Labs Limited, the payment platform used to process certain licence purchases.
• "Personal Data" has the meaning given to it under applicable data protection legislation, including the GDPR, UK GDPR, and CCPA/CPRA.

3. Description of Service

3.1 Overview

Veylo is a software-as-a-service platform that enables Discord server owners and administrators to manage Roblox groups through Discord slash commands and a web-based dashboard. Core functionality includes, but is not limited to: member ranking, group shouts, activity logging, queue management, training session coordination, and staff management tools.

3.2 Technical Integration

The Service integrates with:

• Discord, via Discord's OAuth2 and bot APIs, for authentication, server management, and command delivery;
• Roblox, via Roblox's Open Cloud APIs, to execute group management operations using credentials you provide;
• Ko-fi and Roblox Developer Products, for payment processing and licence activation;
• Roblox OAuth2, for verifying Roblox account ownership in connection with in-game licence purchases.

3.3 Nature of Service

The Service acts as an intermediary, executing instructions on your behalf using credentials you provide. The Operator does not independently operate or own any Roblox group on your behalf and takes no responsibility for the outcome of group management actions you direct through the Service. You remain solely responsible for all actions taken within your Roblox group.

3.4 Service Availability

The Service is provided on a commercially reasonable, best-effort basis. We do not guarantee any specific level of uptime, availability, or performance. The Service may be unavailable due to scheduled maintenance, unplanned outages, third-party service interruptions, or factors outside our reasonable control.

4. Account Registration and Security

4.1 Registration Process

To access the Service, you must authenticate using your Discord account through the OAuth2 protocol. By doing so, you grant the Service access to certain Discord account information as described in our Privacy Policy. You must also link a Roblox account via Roblox OAuth2 to access certain features of the Service.

4.2 Account Accuracy

You represent and warrant that all information associated with your Account is accurate, complete, and current. You agree to keep your Account information up to date. We reserve the right to suspend or terminate Accounts found to be using inaccurate, false, or misleading information.

4.3 Account Security

You are solely responsible for maintaining the security of your Discord account and any authentication credentials associated with your use of the Service. You must notify us immediately if you become aware of any unauthorised access to your Account. We will not be liable for any loss or damage arising from your failure to maintain adequate account security, including losses resulting from unauthorised use of your Account.

4.4 One Account per User

Each Discord account may be associated with one Veylo Account. You may not create multiple Accounts to circumvent licence requirements, suspensions, or any other restrictions imposed under these Terms.

4.5 Account Linking

Certain features, including in-game licence purchase and Roblox group management, require that you link both a Discord account and a Roblox account to your Veylo profile. Linked account information is subject to our Privacy Policy and will be used only as necessary to deliver the Service.

5. License Grant

5.1 Grant of Licence

Subject to your payment of the applicable fee and ongoing compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal or internal business purposes during the term of this Agreement. This licence does not convey any ownership interest in the Service or any of its underlying technology.

5.2 Licence Activation

A Licence becomes active upon successful verification of one of the following:

• A Ko-fi transaction ID corresponding to a qualifying payment, entered through the dashboard; or
• Completion of an in-game developer product purchase through the Roblox platform, verified by our server via the ProcessReceipt callback.

Activation is permanent upon successful verification and is not time-limited, unless revoked for breach of these Terms.

5.3 Licence Restrictions

The Licence is:

• Personal and tied to the Discord account used at activation;
• Non-transferable, you may not sell, assign, sublicence, or otherwise transfer your Licence to any other person or entity;
• Non-shareable, you may not share access to your Account, credentials, or dashboard with unauthorised persons;
• Forfeited upon violation of these Terms or termination of your Account by us.

5.4 Feedback and Suggestions

If you provide feedback, suggestions, bug reports, or ideas regarding the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, modify, and incorporate such Feedback into the Service without compensation or attribution to you.

6. Prohibited Conduct and Acceptable Use

6.1 General Prohibitions

You agree that you will not, directly or indirectly:

• Use the Service for any purpose that is unlawful, fraudulent, harmful, or prohibited by these Terms;
• Violate the terms of service, community standards, or usage policies of Discord, Roblox, Ko-fi, or any other third-party platform integrated with or used through the Service;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Engage in any form of harassment, abuse, threats, defamation, or hate speech through or in connection with the Service;
• Upload, transmit, or distribute any content that infringes upon the intellectual property rights of any third party;
• Use the Service to collect, harvest, or scrape personal data of other users without their consent;
• Transmit any malware, viruses, ransomware, spyware, or other malicious code through or to the Service;
• Attempt to gain unauthorised access to the Service, its servers, databases, or the accounts of other users;
• Circumvent, disable, or otherwise interfere with any security feature of the Service;
• Use automated tools, bots, scrapers, or crawlers to access the Service in a manner not expressly permitted by us;
• Attempt to decompile, disassemble, reverse-engineer, or derive source code from the Service;
• Reproduce, copy, sell, resell, or exploit any portion of the Service for commercial purposes without our express written consent;
• Use the Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to send unsolicited communications (spam);
• Use the Service in any manner that could bring us, Discord, Roblox, or Ko-fi into disrepute;
• Facilitate or assist any third party in doing any of the foregoing.

6.2 Roblox-Specific Prohibitions

You additionally agree not to use the Service to:

• Perform any action on Roblox that violates Roblox's Terms of Use, Community Standards, or Open Cloud API terms;
• Manipulate group rankings or memberships in a way intended to deceive, defraud, or harm other Roblox users;
• Conduct mass-ranking operations that violate Roblox's rate limits in a manner that could result in your API credentials being revoked;
• Use API credentials belonging to another user without their explicit, informed consent.

6.3 Enforcement

We reserve the right, but not the obligation, to investigate and take appropriate action against any violation of these provisions, including suspending or terminating your Account, reporting conduct to law enforcement authorities, and pursuing civil or criminal remedies to the fullest extent permitted by law.

7. Roblox Credentials and API Keys

7.1 Your Responsibility

You are solely responsible for the Roblox Open Cloud API keys, tokens, and other credentials ("Roblox Credentials") you provide to the Service. By submitting Roblox Credentials, you represent and warrant that:

• You have the legal right and authority to use those credentials;
• Their use through the Service will not violate any agreement with Roblox or any applicable law;
• You accept full responsibility for all actions performed using those credentials through the Service.

7.2 Storage and Encryption

Roblox Credentials submitted to the Service are encrypted at rest using AES-256-GCM symmetric encryption before being written to our database. Credentials are not stored in plaintext at any point. Access to decrypted credentials is limited to the processes necessary to execute API calls on your behalf, and credentials are never transmitted to third parties other than Roblox's own API endpoints.

7.3 Revocation and Deletion

You may revoke or delete your Roblox Credentials from the Service at any time through the dashboard. Upon deletion, encrypted credential records will be permanently removed from our active database. We strongly recommend rotating your Roblox Open Cloud API keys after removing them from the Service.

7.4 No Warranty Regarding Roblox APIs

We make no warranty regarding the availability, reliability, or functionality of Roblox's Open Cloud APIs. Changes to Roblox's API, rate limits, or terms of service may affect the functionality of the Service without notice to us or to you.

8. Payments, Fees, and Refunds

8.1 Pricing

Access to the Service requires a one-time licence fee. The current fee is displayed on the pricing page of our website. We reserve the right to change our pricing at any time, but any change will not affect a Licence already activated. All prices are displayed inclusive of any applicable taxes where required by law.

8.2 Payment Methods

Licence purchases may be made through:

• Ko-fi: Payments are processed by Ko-fi Labs Limited. Ko-fi supports payment by credit card, debit card, PayPal, Apple Pay, and other methods available on the Ko-fi platform. We do not collect, store, or process your payment card details directly. Your payment is subject to Ko-fi's Terms and Privacy Policy.
• Roblox Developer Product: Payments are made in Robux through the Roblox platform. Roblox acts as the payment processor. The Robux purchase is subject to Roblox's Terms of Service and applicable Roblox currency policies.

8.3 No Refund Policy, General Rule

Because the Service provides immediate access to digital content upon licence activation, and consistent with the EU Consumer Rights Directive (Article 16(m)), the UK Consumer Contracts Regulations 2013, and applicable US laws:

• All licence purchases are final and non-refundable once a Licence has been activated and you have begun using the Service;
• No refunds will be issued for unused time, changes in circumstances, or dissatisfaction with the Service after activation.

8.4 EU and UK Consumer Cooling-Off Period

If you are a consumer resident in the European Union or United Kingdom, you have a right to withdraw from distance contracts within 14 days without giving any reason ("cooling-off period") under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013. However, by expressly requesting and receiving immediate access to the digital Service, you consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the digital content has been made available to you. You will be asked to provide this consent explicitly during the purchase flow. If you do not consent to the waiver of the cooling-off period, you will not be granted immediate access to the Service.

8.5 Exceptions to No-Refund Policy

Notwithstanding Section 8.3, we will consider refund requests in the following limited circumstances:

• Demonstrable technical failure on our part that rendered the Service completely inaccessible and which we were unable to resolve within a reasonable timeframe;
• Duplicate charges for the same Licence;
• Fraudulent transactions reported promptly and in accordance with applicable law.

To request a refund under these exceptions, contact us at the address in Section 23 within 30 days of the transaction.

8.6 Chargebacks and Disputes

Initiating a chargeback, payment dispute, or reversal with your bank or payment processor without first contacting us to attempt resolution is a breach of these Terms. We reserve the right to suspend or permanently terminate the Account of any user who initiates an unjustified chargeback. We will cooperate with payment processors in contesting fraudulent or unjustified chargebacks and may report such activity to relevant fraud prevention services.

8.7 Taxes

You are responsible for all taxes, duties, or levies imposed by your jurisdiction arising from your purchase of a Licence, to the extent not collected by our payment processor. Where required by law, applicable taxes will be added to the licence fee and displayed at checkout.

9. Third-Party Services and Integrations

9.1 Third-Party Dependencies

The Service integrates with or relies upon third-party services including Discord, Roblox, Ko-fi, Cloudflare, and Google Fonts (collectively, "Third-Party Services"). Your use of Third-Party Services is subject to their respective terms of service and privacy policies, which we encourage you to review:

• Discord: discord.com/terms
• Roblox: Roblox Terms of Use
• Ko-fi: ko-fi.com/terms

9.2 No Endorsement

Our integration with Third-Party Services does not constitute an endorsement, partnership, or affiliation with those services. We are not responsible for the availability, content, or practices of Third-Party Services.

9.3 Third-Party Service Outages

We will not be liable for any interruption to the Service caused by outages, changes, or failures of Third-Party Services, including but not limited to Discord API downtime, Roblox Open Cloud API unavailability, or Ko-fi webhook failures.

9.4 API Policy Changes

Changes to the APIs or terms of Discord, Roblox, or any other third party may affect the functionality of the Service. We will endeavour to update the Service to accommodate such changes but cannot guarantee continued full functionality in the event of material API changes.

10. Intellectual Property and Ownership

10.1 Operator Ownership

The Service, including its software, design, text, graphics, user interface, code, architecture, branding, trademarks, logos, and all other elements (collectively, "Operator Content"), is owned by or licensed to the Operator and protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. You may not reproduce, distribute, create derivative works from, publicly display, or otherwise exploit any Operator Content without our prior written consent.

10.2 User Data Ownership

You retain ownership of all data and content you submit to the Service ("User Data"), including your Roblox group configurations, command logs, and training records. You grant us a limited, non-exclusive, worldwide, royalty-free licence to access, process, store, and display User Data solely to the extent necessary to provide the Service to you.

10.3 No Implied Licences

Nothing in these Terms grants you any right, title, or interest in or to the Service beyond the limited Licence expressly described in Section 5. All rights not expressly granted are reserved by us.

10.4 Trademarks

The name "Veylo", the Veylo logo, and any associated marks are trademarks or service marks of the Operator. You may not use these marks without our prior written consent, except to factually describe your use of the Service. Nothing in these Terms grants you any right to use our trademarks.

11. User Content and Data

11.1 Your Representations

By submitting any User Data to the Service, you represent and warrant that:

• You own or have the necessary licences, rights, and consents to submit such data;
• The submission and use of such data in connection with the Service does not infringe any third party's intellectual property rights, privacy rights, or any other rights;
• The data does not violate any applicable law or these Terms.

11.2 Data Processing

We process User Data in accordance with our Privacy Policy. To the extent that User Data constitutes Personal Data, we process it as a data controller (for data relating to your own account) and, where applicable, as a data processor acting on your instructions (for data relating to third parties whose information you submit through the Service).

11.3 No Sensitive Data

You agree not to submit to the Service any data classified as special category or sensitive personal data under applicable law, including but not limited to health information, financial account numbers, government identification numbers, biometric data, or data relating to children below the applicable age threshold, except to the limited extent strictly necessary to use the Service's core features and with all required consents obtained.

12. Disclaimers and Warranties

12.1 "As Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

12.2 No Warranty of Accuracy

We do not warrant that any information provided through the Service is accurate, complete, reliable, current, or error-free. Results from Roblox API operations, including ranking outcomes and shout delivery, depend on third-party systems outside our control.

12.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of implied warranties. To the extent such exclusions are not permitted in your jurisdiction, the disclaimers in this Section apply only to the maximum extent permitted by applicable law. In such cases, we limit our liability to the fullest extent permitted.

12.4 Consumer Rights (EU/UK)

If you are a consumer resident in the European Union or United Kingdom, these Terms do not affect your statutory rights under applicable consumer protection legislation, including your rights in respect of conformity of digital content under the EU Digital Content Directive (2019/770) and the UK Consumer Rights Act 2015. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

13. Limitation of Liability

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE OPERATOR, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF ROBLOX GROUP MEMBERSHIPS OR RANKINGS, SERVICE INTERRUPTION, BUSINESS DISRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) TEN POUNDS STERLING (£10.00) OR EQUIVALENT IN YOUR LOCAL CURRENCY.

13.3 Consumer Protection Carve-Out (EU/UK)

Nothing in this Section 13 limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law; or (d) any statutory rights you have as a consumer that cannot be waived by contract. For EU and UK consumers, the limitations above apply only to the extent permitted by law and do not affect your statutory rights.

13.4 Essential Basis of Bargain

You acknowledge that the disclaimers and limitations of liability set forth in Sections 12 and 13 reflect a reasonable and fair allocation of risk between you and us, and that we would not provide the Service on the terms set forth herein without such limitations.

14. Indemnification

14.1 Your Indemnification Obligation

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Operator and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or inability to use the Service;
• Your breach of these Terms;
• Your violation of any applicable law, regulation, or third-party right;
• Any User Data you submit to the Service, including any claim that such data infringes third-party rights or violates applicable law;
• Any actions taken on Roblox or Discord through the Service using your Account or Roblox Credentials.

14.2 Notification and Control

We will notify you of any claim subject to indemnification and will provide you with reasonable cooperation in the defence of such claim at your expense. We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

14.3 Consumer Limitation

If you are a consumer in the EU or UK, the indemnification obligation in this Section applies only to the extent permitted by applicable consumer protection law and does not limit any rights you have under such law.

15. Privacy

Our collection, use, and disclosure of personal data in connection with the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of your personal data as described in the Privacy Policy. If there is any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy shall govern.

16. DMCA and Intellectual Property Claims

16.1 Copyright Infringement Notification

If you believe that any content made available through the Service infringes your copyright, you may submit a written notification to us in accordance with the US Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. To be effective, your notification must include:

• A physical or electronic signature of a person authorised to act on behalf of the owner of the copyright interest;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing and its location on the Service;
• Your contact information (address, telephone number, and email);
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law;
• A statement made under penalty of perjury that the above information is accurate and that you are the copyright owner or authorised to act on their behalf.

Send DMCA notices to the contact address in Section 23.

16.2 Counter-Notification

If you believe content was removed due to a mistaken or misidentified claim, you may submit a counter-notification in accordance with the DMCA. Counter-notifications must meet the statutory requirements of 17 U.S.C. § 512(g).

16.3 Repeat Infringers

We will terminate the Accounts of users who are found to be repeat infringers of third-party intellectual property rights in appropriate circumstances.

17. Suspension and Termination

17.1 Termination by Us

We reserve the right to suspend, restrict, or permanently terminate your Account and access to the Service at any time, with or without notice, if we determine in our sole discretion that:

• You have breached any provision of these Terms;
• Your use of the Service poses a risk to us, other users, or third parties;
• We are required to do so by applicable law or a court order;
• Continuing to provide the Service to you is no longer commercially viable;
• Your Account has been used for fraudulent or criminal activity.

17.2 Termination by You

You may stop using the Service at any time. If you wish to delete your Account and associated data, contact us at the address in Section 23. Account deletion is subject to our Privacy Policy and data retention obligations.

17.3 Effect of Termination

Upon termination of your Account for any reason:

• Your Licence and access to the Service are immediately revoked;
• You are not entitled to a refund of any fees paid, except as required by applicable law;
• Sections that by their nature should survive termination, including Sections 10, 12, 13, 14, 19, and 20, shall continue in full force and effect.

17.4 Suspension vs Termination

Where possible, we will consider suspending your Account before permanent termination, particularly for first-time or minor violations. We may, at our discretion, restore a suspended Account upon satisfactory resolution of the issue that led to suspension.

18. Modifications to the Service and Terms

18.1 Service Changes

We reserve the right to modify, add, remove, or discontinue any feature or aspect of the Service at any time without liability to you. We will endeavour to provide reasonable notice of material changes that significantly affect your use of the Service.

18.2 Changes to Terms

We may update these Terms from time to time to reflect changes in the law, our practices, or the Service. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify you by email or through the dashboard. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes.

18.3 EU/UK Consumer Right to Reject Changes

If you are a consumer in the EU or UK and we make a material change to these Terms that adversely affects your rights, you have the right to terminate this Agreement and, if applicable, receive a pro-rata refund of any prepaid fees for the remaining period. To exercise this right, notify us within 30 days of the effective date of the change.

19. Dispute Resolution and Arbitration (United States Users)

19.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at the address in Section 23 to attempt to resolve any dispute informally. Both parties agree to make a good faith effort to resolve disputes informally for at least 30 days before proceeding to arbitration or litigation.

19.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal negotiations within 30 days, any controversy or claim arising out of or relating to these Terms, the Privacy Policy, or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, or by JAMS under its applicable rules. The arbitration shall be conducted in English and, unless otherwise agreed, shall take place via videoconference or other remote means. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

19.3 Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void with respect to any such claim.

19.4 Exceptions to Arbitration

Notwithstanding Section 19.2, either party may seek provisional or emergency relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration, and claims for infringement of intellectual property rights may be brought in court.

19.5 Arbitration Fees

The parties will share arbitration filing fees and costs in accordance with the applicable arbitration rules. Each party shall bear its own legal costs unless the arbitrator determines that applicable law requires otherwise or that a claim or defence is frivolous.

19.6 Time Limitation

To the extent permitted by applicable law, any claim or cause of action you have arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred.

20. Governing Law and Jurisdiction

20.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles, except where superseded by mandatory provisions of applicable law in your jurisdiction (including, without limitation, EU consumer protection law, UK consumer rights law, or mandatory provisions of any US state law).

20.2 EU Users, Jurisdiction

If you are a consumer habitually resident in the European Union, you may bring legal proceedings in the courts of your country of habitual residence. Nothing in these Terms affects your right to rely on any mandatory provisions of the law of the EU member state in which you are habitually resident.

20.3 UK Users, Jurisdiction

If you are a consumer habitually resident in the United Kingdom, the courts of England and Wales shall have jurisdiction, and you may also bring proceedings in the courts of Scotland or Northern Ireland as appropriate. You retain all statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

20.4 US Users, State Law

For users located in the United States, to the extent that the AAA arbitration provisions in Section 19 apply, the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration agreement. For matters not subject to arbitration, the laws of England and Wales apply to the extent consistent with applicable federal and state law.

20.5 California Residents

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210. Nothing in these Terms limits the rights of California residents under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA).

21. EU and UK-Specific Provisions

21.1 Online Dispute Resolution (EU)

If you are an EU consumer, the European Commission provides an online dispute resolution platform accessible at ec.europa.eu/consumers/odr. We are not obligated to participate in alternative dispute resolution proceedings before a consumer arbitration body, but we will consider such requests in good faith.

21.2 Digital Services Act (EU)

To the extent applicable, we comply with Regulation (EU) 2022/2065 (Digital Services Act). Users may report any content or conduct that violates applicable law or these Terms through the contact mechanism in Section 23.

21.3 Consumer Rights Directive (EU), Digital Content

If you are an EU consumer, the digital content and services provided through the Service must be in conformity with the contract as required by Directive (EU) 2019/770. Where conformity cannot be achieved within a reasonable timeframe, you may be entitled to a reduction in price or termination of the contract and a refund, in accordance with applicable national law.

21.4 Unfair Terms (UK)

Nothing in these Terms is intended to exclude or limit your rights under the Unfair Terms in Consumer Contracts Regulations or equivalent UK consumer legislation. We do not rely on any term that has not been individually negotiated with you where that term creates a significant imbalance in your rights and obligations contrary to the requirement of good faith.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

22.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver by us of any breach shall not be deemed a continuing waiver of that or any other breach.

22.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, operation of law, or other corporate transaction, provided that we give you reasonable notice and you are not materially disadvantaged.

22.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, war, civil unrest, terrorism, epidemics, natural disasters, failure of third-party infrastructure (including Discord, Roblox, or hosting providers), power outages, or government action.

22.6 Language

These Terms are written in English. Translations, if provided, are for convenience only. In the event of any conflict between an English version and a translated version, the English version shall prevail to the maximum extent permitted by applicable law.

22.7 Notices

We may provide notices to you through the dashboard, by email (to the address associated with your Discord account), or by posting updates on the Service. Notices to us should be sent to the contact address in Section 23.

23. Contact Information

If you have any questions, concerns, or requests relating to these Terms, or if you need to submit a DMCA notice, please contact us through the following means:

• Discord Support Server: Available via the Veylo dashboard
• Email: As listed on the Veylo Ko-fi page
• Website: veylo.tearfulsoft.space

We endeavour to respond to all legitimate enquiries within 30 days. For data protection requests specifically, please refer to the process described in our Privacy Policy.